Subject: RE: Two order placed with single payment: Case id - 1608785 Order Number: 8207197097, Order Number: 8207199028
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 25 Oct 2020 06:38:02 +0000

Hi Seeta,

Order status updated.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 22, 2020 9:39 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Two order placed with single payment: Case id - 1608785 Order Number: 8207197097, Order Number: 8207199028

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 October, 2020 17:31:39
Subject: Two order placed with single payment: Case id - 1608785  Order Number: 8207197097, Order Number: 8207199028

Hi Team,
​
Problem statement: The customer has placed the below order only once and paid for the same one time only however there are two orders created on Hybris for the same.

Please note that payment has been captured for only one order i.e 8207199028 and it is ready for collection at this moment payment for the order id - 8207197097 has not been capture and this order has already been collected by the customer.

Case id - 1608785

Order Number: 8207197097
Order Created: 10/9/2020
Order Delivery Mode: Store pickup
​Order collection date: 10/14/2020
Store: Babyshop21123
Order value: KWD 3.55
Payment status: No payment history

Order Number: 8207199028
Order Created: 10/9/2020
Order Delivery Mode: Store pickup
Store: Babyshop21123
Order status: Submitted to warehouse
Consignment status: Ready for pickup
Payment status: Amount capture

Assistance: Please update the order status as collected for the order id - 8207199028 as well since the customer has already received one  order.

Thank you for your help.

Regards,
Manish

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