Subject: RE: Missing Pieces from Items / 9604341965
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Bsu Wml <[email-masked]>, Sanjay Parajuli <[email-masked]>, Ranjith Krishnan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 25 Oct 2020 05:08:21 +0000

Hi @Sanjay Parajuli<mailto:[email-masked]>

Pls check for below mentioned items as why they were sent as incomplete to customer.

162654433
162654432

Regards,
Sachin

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 23, 2020 9:21 AM
To: Bsu Wml <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Missing Pieces from Items / 9604341965

External email sender, please take precaution.
Hi Team,

The customer placed her order for 2 Little Angel diapers set.

1. Little Angel Baby with 384-Pieces
2. Little Angel Baby with 444-Pieces

But in both of these items she received only 1 pack with the 64 pieces and 74 pieces, we've informed the customer to return these items but she is saying that she need to receive the missing pieces and don't want to return these items as she placed the order during the sale day and she don't want to miss out on that offer.
​
We've checked on website so the price of these items are now 301 AED and customer ordered these items at 167.50 AED, so please assist us and advise as to why the item is incomplete.
Please be assured we've already informed her that we can raised a return request for these items but she don't wants to return these items.

Order number - 9604341965
Tracking number - FP0924001112

We are looking forward to your reply.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 17 October, 2020 12:35:51
Subject: RE: Missing Pieces from Items / 9604341965

Hi Fauzan,

Would suggest to let the customer keep this and escalate to BS team as why the product is incomplete.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 5:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Missing Pieces from Items / 9604341965
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 12:52:00 PM
Subject: Missing Pieces from Items / 9604341965

Hi Team,

The customer placed her order for 2 Little Angel diapers set.

1. Little Angel Baby with 384-Pieces
2. Little Angel Baby with 444-Pieces

But in both of these items she received only 1 pack with the 64 pieces and 74 pieces, we've informed the customer to return these items but she is saying that she need to receive the missing pieces and don't want to return these items as she placed the order during the sale day and she don't want to miss out on that offer.
​
We've also provided her the promo code but she is still asking for missing pieces, we've checked on website so the price of these items are now 301 AED and customer ordered these items at 167.50 AED, so please assist us and do the needfull.

Please be assured we've already informed her that we can raised a return request for these items but she don't wants to return these items.

Order number - 9604341965
Tracking number - FP0924001112

Ticket number - 1523582

We are looking forward to your reply.

Your Friends
​The Support Team

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com