Subject: Re: Refund issue #6221072971
From: Pradeep Prusty <[email-masked]>
To: Atmaram Tiwari <[email-masked]>
Cc: Malik Ismail <[email-masked]>, "seeta.seeta" <[email-masked]>, Fauzan Musalman <[email-masked]>, "[email-masked]" <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, Chaitrashree M C <[email-masked]>
Date: Sun, 25 Oct 2020 10:05:23 +0530

Looping OMS Team.

Thanks
Pradeep

On Sat, Oct 24, 2020 at 10:20 PM Atmaram Tiwari <
[email-masked]> wrote:

> Hi Malik,
>
>
>
> First CIR return has been deleted and later RTS has been created on 1st
> Oct (as per screenshot) which is not flown yet to Hybris.
>
>
>
>
>
> OMS Team please re push the below RMA .
>
>
>
> {
>
>     "return_orders": [
>
>         {
>
>             "customer_return_order_id": "1000031820",
>
>             "enterprise_code": "LMG_KSA",
>
>             "source": "RTS",
>
>             "return_order_status": "Refund Processed",
>
>             "return_order_date": "2020-10-01T18:52:50+00:00",
>
>             "refund_initiated_flag": "N",
>
>             "order_lines": [
>
>                 {
>
>                     "item_id": "162101218",
>
>                     "return_quantity": "1.00"
>
>                 }
>
>             ]
>
>         }
>
>     ]
>
> }
>
>
>
> Hi Malik,
>
> I would appreciate you if you could reach out to standard support team
> (Hybris) for the support and they will able to support you however you can
> always reach me if required.
>
>
>
> ++ @[email-masked] <[email-masked]>
>
>
>
> Regards,
>
> ----------------------------------------------
>
> Atmaram Tiwari
>
> Web Team | Landmark Group
>
> 18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
>
> w: webteam.com <http://www.webteam.com/>
>
> m: +971 52 117 4306
>
> m: +91 98 999 73807
>
> t:   +971   4 517 2015 int:(2015)
>
>
>
> *From: *Malik Ismail <[email-masked]>
> *Date: *Saturday, 24 October 2020 at 8:06 PM
> *To: *seeta.seeta <[email-masked]>, Fauzan Musalman <
> [email-masked]>, Atmaram Tiwari <
> [email-masked]>, Pradeep Prusty <
> [email-masked]>
> *Cc: *Mohd Imran <[email-masked]>, Mohammad Shafeeque <
> [email-masked]>, Escalations Dxbteam <
> [email-masked]>, Apoorv Joshi <[email-masked]>,
> Shakeeb Arsalan <[email-masked]>
> *Subject: *RE: Refund issue #6221072971
>
> Hi @Atmaram Tiwari <[email-masked]>, @Pradeep Prusty
> <[email-masked]>,
>
>
>
> Customer already did RTS for below item. However , RMA is deleted and
> unable to create new RMA. Image attached.
>
>
>
> Please assist to process refund. MOC case
>
>
>
> Item 162101218
>
> Order 6221072971
>
>
>
> Regards,
>
> Malik
>
> *From:* Seeta Seeta <[email-masked]>
> *Sent:* Thursday, October 15, 2020 3:47 PM
> *To:* Fauzan Musalman <[email-masked]>
> *Cc:* Mohd Imran <[email-masked]>; Mohammad Shafeeque <
> [email-masked]>; Escalations Dxbteam <
> [email-masked]>; Apoorv Joshi <[email-masked]>;
> Shakeeb Arsalan <[email-masked]>
> *Subject:* Re: Refund issue #6221072971
>
>
>
> *External email sender, please take precaution.*
>
> Hi Imran,
>
> Need your assistance in the below case. store code is
>
> Store Name: Max. Galleria - badiya , Riyadh
> Store Code: 60114
>
> Thanks & Regards,
> Seeta Kunwar
>
>
> ------------------------------
>
> *From: *"Fauzan Musalman" <[email-masked]>
> *To: *"Mohd Imran" <[email-masked]>
> *Cc: *"Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <
> [email-masked]>, "escalations dxbteam" <
> [email-masked]>, "Apoorv Joshi" <
> [email-masked]>, "Shakeeb Arsalan" <[email-masked]>
> *Sent: *Tuesday, October 13, 2020 8:29:18 AM
> *Subject: *Re: Refund issue #6221072971
>
>
>
> Hi Imran,
>
>
>
> Please find the store name and code in the attachment.
>
>
>
> Store Name: Max. Galleria - badiya , Riyadh
>
> Store Code: 60114
>
>
>
> Regards,
>
> Fauzan
>
>
> ------------------------------
>
> *From: *"Mohd Imran" <[email-masked]>
> *To: *"Fauzan Ahmad, Musalman" <[email-masked]>
> *Cc: *"Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <
> [email-masked]>, "escalations dxbteam" <
> [email-masked]>, "Apoorv Joshi" <
> [email-masked]>, "Shakeeb Arsalan" <[email-masked]>
> *Sent: *Saturday, 10 October, 2020 21:41:43
> *Subject: *RE: Refund issue #6221072971
>
>
>
> Hi @Fauzan  Ahmad . Musalman <[email-masked]>,
>
>
>
> Can you check with customer and let us know the store name please.
>
>
>
> *Regards*,
>
> Mohd. Imran
>
> Customer Support WEB TEAM.
>
> Landmark Tower, Dubai
>
> +971-45172116
>
>
>
> *From:* Fauzan Ahmad . Musalman <[email-masked]>
> *Sent:* Saturday, October 10, 2020 8:23 AM
> *To:* Escalations Dxbteam <[email-masked]>
> *Cc:* seeta.seeta <[email-masked]>; Mohammad Shafeeque <
> [email-masked]>; Apoorv Joshi <[email-masked]>;
> Shakeeb Arsalan <[email-masked]>
> *Subject:* Refund issue #6221072971
> *Importance:* High
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
>
>
> Kindly assist us on the below case.
>
>
>
> Regards,
>
> Fauzan
>
>
> ------------------------------
>
> *From: *"Mohammad Shafeeque" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>
> *Sent: *Friday, 9 October, 2020 21:35:56
> *Subject: *Refund issue
>
>
>
> Hi Team,
>
> Problem Statement: Refund Not Proccessed
> Order Date : 03/09/2020
>
> Order ID: 6221072971
> Tracking ID: FP09040001953
>
> Assistance Required:  Refund not processed
> Issue Description: Customer  returned the item at store and received a
> receipt indicating that the amount will be credited to  " Credit card "
> however he complains that he did not receive the amount and there is no RTS
> proof in the Hybris. neither return is appearing .
>
>
>
> Kindly do the needful and find the attachment .
>
> Regards,
> Shafeeque
>
>
>
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-- 

*Regards*

*Pradeep Prusty*

Acuver Consulting (Care for every detail)

(m): +91 7795640804| *www.acuverconsulting.com
<http://www.acuverconsulting.com>*