Subject: Refund Not Processed #6225102567
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 24 Oct 2020 20:50:27 -0700 (MST)

Hi Team, 

Kindly assist us on the below as we are not getting any update on child ticket. 

Regards. 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 24, 2020 7:59:32 PM 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 18, 2020 
Order ID: 6225102567 
Return Tracking ID: 46132521024 

Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for one item which have been delivered to warehouse on 07 Oct 2020 but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA (1000007764) and confirm us if the items received so that the refund will be processed asap. 
Child ticket is created but no action . Kindly do the needful. 

Regards, 
Shafeeque