Subject: Re: Refund issue /// 8387787113
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 24 Oct 2020 20:49:23 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Anju John" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Thursday, 22 October, 2020 00:52:36 
Subject: RE: Refund issue /// 8387787113 

Looping [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Removing Mustehsan from the trail. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, October 21, 2020 3:38 PM 
To: Mustehsan Siddiqui <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Refund issue /// 8387787113 

External email sender, please take precaution. 

Hi Mustafa, 

In the below case the refund was already processed on 28th July, but as per the customer he never received any refund. The customer has also shared the bank details. 

Requesting you to provide us any proof of refund so we can share it with the customer. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 18, 2020 6:10:25 PM 
Subject: Re: Refund issue /// 8387787113 

Hi Team, 

The customer is asking for any transaction proof so he can check with bank. 

Kindly check and advice. 

Regards, 

Shivani 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 16 October, 2020 21:36:33 
Subject: Re: Refund issue /// 8387787113 

Hi Team, 

Kindly assist us to close the below case. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 7:56:18 AM 
Subject: Re: Refund issue /// 8387787113 

Hi Rashid, 

Kindly help us to close the below case. 

Regards, 

Fauzan 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 17 September, 2020 19:57:29 
Subject: Re: Refund issue /// 8387787113 

Hi Rashid 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 11, 2020 2:26:23 PM 
Subject: Refund issue /// 8387787113 

Hi Team, 

Ticket: 1392281 

Problem Statement: Refund Issue 

Order Date : Jun 15, 2020 

Order ID: 8387787113 

Hybris ID: 03386121 

Assistance Required: Need urgent Refund 

Issue Description: The refund (KWD 3.25) for this order has been done on 28 July, 2020. However, customer reported that he did not receive his refund yet. He also shared the bank statement. 

​ 

​Kindly check and advice. 

Thank you for your help! 

Regards, 

Shivani 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com