Subject: New Reply Received - RE: Car Seat to be assembled #6225545777
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 25 Oct 2020 03:26:08 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  RE: Car Seat to be assembled #6225545777  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D">Dear Team,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">When our delivery team call to the customer last three days continuously, but he is not responding the calls or message reply.</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Thanks &amp; regards,</span></div>
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Akram Shaik</span><b><span style="color:#1F497D"></span></b>
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<div>From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
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<b>Sent:</b> Sunday, October 25, 2020 1:41 AM<br>
<b>To:</b> EcomRDC babyshop5; Mohd Imran<br>
<b>Cc:</b> seeta.seeta; Apoorv Joshi; Escalations Dxbteam; Mohammad Shafeeque; Landmark Group<br>
<b>Subject:</b> Re: Car Seat to be assembled #6225545777<br>
<b>Importance:</b> High</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Any update on the below case.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Regards.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Fauzan</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>"ecomrdc babyshop5" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Mohd Imran" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"Seeta Seeta" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Fauzan Ahmad, Musalman" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "escalations dxbteam" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Mohammad Shafeeque" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Landmark Group" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Wednesday, October 21, 2020 1:14:13 PM<br>
<b>Subject: </b>RE: Car Seat to be assembled #6225545777</span>
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<span style="color:#1F497D">Dear Team,</span><span style="color:black"></span>
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<span style="color:#1F497D"> </span><span style="color:black"></span>
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<span style="color:#1F497D">Will arrange delivery team for item assembly.</span><span style="color:black"></span>
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<span style="color:#1F497D"> </span><span style="color:black"></span>
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Thanks &amp; regards,</span><span style="color:black"></span>
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Akram Shaik</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Mohd Imran
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<b>Sent:</b> Wednesday, October 21, 2020 10:37 AM<br>
<b>To:</b> EcomRDC babyshop5<br>
<b>Cc:</b> seeta.seeta; Apoorv Joshi; Fauzan Ahmad . Musalman; Escalations Dxbteam; Mohammad Shafeeque<br>
<b>Subject:</b> RE: Car Seat to be assembled #6225545777</span>
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<div class="MsoNormal"><span style="color:black">Hi <a href="mailto:[email-masked]" target="_blank" id="OWAAM863D08A276264C9A9AE3AAA4B0869487" rel="noreferrer">
<span style="text-decoration:none">@EcomRDC babyshop5</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">Please help us to get this product assembled.
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<b><span style="color:black">Regards</span></b><span style="color:black">,</span>
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<div class="MsoNormal"><span style="color:black">Mohd. Imran</span></div>
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<div class="MsoNormal"><span style="color:black">Customer Support WEB TEAM.</span></div>
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<div class="MsoNormal"><span style="color:black">Landmark Tower, Dubai</span></div>
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<div class="MsoNormal"><span style="color:black">+971-45172116</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Fauzan Ahmad . Musalman &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 21, 2020 6:26 AM<br>
<b>To:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> seeta.seeta &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shafeeque &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Car Seat to be assembled #6225545777<br>
<b>Importance:</b> High</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team<br>
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Problem Statement:<b>  Car Seat to be assembled.</b><br>
Order Date: <strong><span style="font-family:-apple-system">Sep 19, 2020</span></strong><br>
Order ID: <strong><span style="font-family:-apple-system">6225545777</span></strong><br>
Tracking ID: <strong><span style="font-family:-apple-system">FP09201000218</span></strong></span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Items need to assemble:  </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">  <br>
<strong><span style="font-family:-apple-system">162030139 - - Juniors Challenger Baby Car Seat</span></strong></span><span style="color:black"></span>
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Assistance Required: <strong><span style="font-family:-apple-system">Need Urgent assemble the item</span></strong><br>
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Issue Description: The order was Delivered from our side on 21/09/2020 but customer want to assemble the car seat, Kindly assist us to close the case. as we have not got any update from WH team.</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thank you for your help.<br>
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Regards, </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Fauzan</span><span style="color:black"></span>
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