Subject: Re: Unable to create Return request // 9603003666
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 24 Oct 2020 19:54:08 -0700 (MST)

Hi Jessie, 

The order has been delivered on 16 Oct and customer contacted us on 28 Sep. that he went to the store to return the item but due tech issue store was unable to return the item. so we tried to create return request on customer behalf. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 17, 2020 11:58:38 AM 
Subject: RE: Unable to create Return request // 9603003666 

Hi Fauzan, 

It is more than 14 days already. 

What is the return reason? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, October 16, 2020 7:54 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Unable to create Return request // 9603003666 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case. 

Regards, 

Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 16, 2020 6:07:22 PM 
Subject: Unable to create Return request // 9603003666 

Hi Team, 

Ticket- 1530555 

Problem Statement: Unable to create Return request 

Order Date: Sep 14, 2020 

Order ID: 9603003666 

Tracking ID: LM111160210 

Assistance Required: Need urgent Return 

Issue Description: The customer want to return the item and we are unable to create return request for it. 

​ 

We have already raised a jira ticket but they informed to get in touch with ORR team. ( [ https://landmark.atlassian.net/browse/REL-120275 | https://landmark.atlassian.net/browse/REL-120275 ] ) 

Kindly check and advice. 

Thank you for your help 

Regards, 

Shivani 

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