Subject: Re: Refund got stuck for 1 item from both the orders.
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 24 Oct 2020 19:41:46 -0700 (MST)

Hi Shafeeque. 
Please find jira ticket 

Order ID: 2000153146 
https://landmark.atlassian.net/browse/REL-123801 

Order ID : 2000153186 
https://landmark.atlassian.net/browse/REL-123802 

Regards, 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, October 23, 2020 8:16:49 PM 
Subject: Refund got stuck for 1 item from both the orders. 

Hi Team, 

Problem Statement: Refund got stuck for 1 item from both the orders. 

Order Date : 15/09/2020 

Order ID: 2000153146 --- RMA: 40043010 
Return Tracking ID: 43817565676;I202682 
Order ID : 2000153186 ----- RMA: 40043011 
Return Tracking ID: 43817565691 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 4 items under each above mention order and as per customer she/he handed over all 4 +4 =8 items to the courier team. 

but according to the hybris the refund has been stuck for the 1 item from both the items . 

We request you to check and process the refund for all the RMAs 40043010 , 40043011 as customer is chasing us. 

Regards, 
Shafeeque