Subject: Product Complaint // Order ID: 6226464100
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 24 Oct 2020 19:10:37 -0700 (MST)

Hi Sachin, 

With reference or order # 6226464100 
Item ID: 158823369 - - Chicco 6 Feeding Bottle Steriliser 
Order Date: Sep 23, 2020 

The order was delivered on Sep 24, 2020. and customer emailed us on 1 Oct 2020 complaining regarding the above item. the the switched button is not working. and the its not getting off automatically as per the description. (PFA). 

Kindly assist us if we can create a return request for the item. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 17, 2020 10:57:37 PM 
Subject: Product Complaint // Order ID: 6226464100 

Hi Team 

Problem Statement: Product Complaint 

Order Date : Sep 23, 2020 
Order ID: 6226464100 
Tracking ID: 46181017842 
Item ID : 158823369 - - Chicco 6 Feeding Bottle Steriliser 

Assistance Required: Need Urgent assisting 

Issue Description: Customer placed the above order on Sep 23, 2020 and it was delivered on Sep 24, 2020 .The customer is complaining regarding the quality of the product she purchased from us. She is complaining that the switch is not working and causing irritation to the customer. Attached with the video below. 

Regards 
Ebrahim Hageb