Subject: Order not delivered (RTO)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 24 Oct 2020 15:09:38 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Oct 5, 2020 
Order ID: 6230521110 
Tracking ID: CRDSAL0076934420 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Oct 5, 2020 , and shipped with Saudi Post under tracking ( CRDSAL0076934420 ). Now as per Saudi Post website the shipment has been returned to WH on Oct 14, 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan