Subject: Re: Refund approval #6483631694
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, FarEye Support <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 24 Oct 2020 10:41:12 -0700 (MST)

Hi Jessie, 

Kindly assist us to close the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "FarEye Support" <[email-masked]>, "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, "Malik Ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, October 22, 2020 7:44:52 PM 
Subject: Re: Refund approval #6483631694 

Hi Jessie, 

Please advise on the below case. The order status is still shipped and there are 2 same tracking that are showing in this order. The following tracking number is NDR: 290086947914. 

Thank you for your help! 

Regards, 
Apoorv 

From: "FarEye Support" < [email-masked] > 
To: "Jessie Caparas" < [email-masked] > 
Cc: "LMG OMS" < [email-masked] >, "Vijay mandal, TCS" < [email-masked] >, "malik ismail" < [email-masked] >, "escalations dxbteam" < [email-masked] >, "Shakeeb Arsalan" < [email-masked] >, "Apoorv Joshi" < [email-masked] >, "Fauzan Ahmad, Musalman" < [email-masked] > 
Sent: Wednesday, 21 October, 2020 04:18:34 
Subject: Re: RE: Refund approval # [ callto:6483631694 | 6483631694 ] 

Dear Jessie, 

Since nothing is pending from our side, we are proceeding with the ticket # 165220 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or [ callto:+91-70-6595-6595 | +91-70-6595-6595 ] . 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b | https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Unfeigned Regards, 

Ankit Mahajan 
Sr. Technical Engineer 
Contact #:- [ callto:+91 70-6595-6595 | +91 70-6595-6595 ] 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Sat , 17 Oct at 1:30 PM , Jessie Caparas < [email-masked] > wrote: 
[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] 
As confirmed by Fareye, please do the needful. 
REQ0157566 
Thank you and Kind Regards, 
Jessie Caparas 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +97145172087 

BQ_BEGIN

From: FarEye Support < [email-masked] > 
Sent: Thursday, October 15 , 2020 11:31 PM 
To: Jessie Caparas < [email-masked] > 
Cc: Malik Ismail < [email-masked] >; LMG OMS < [email-masked] >; Vijay mandal (TCS) < [email-masked] >; Escalations Dxbteam < [email-masked] >; [email-masked] ; [email-masked] ; [email-masked] 
Subject: Re: RE: Refund approval # [ callto:6483631694 | 6483631694 ] 
External email sender, please take precaution. 
Dear Jessie, 
We would like to inform you that the shared AWB is archived in our system and hence we cannot re-publish the status for this AWB further. You can share this data with LMIT team so that they can update the same in OMS/Hybris. 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752446362&sdata=I6tsHswAxxB3Q%2BjVEmCTr2dHlAoVX4ngmP7KAzOhVBM%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752446362&sdata=3ZjafxJXFEB5fuujcTixAzfEmGMyY7PaexkieN7qtvw%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks, 
Shailesh Bisht, 
Technical Engineer 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752456317&sdata=CYP9rSHD85Jpg4GUKdzukZpMiMJe1y0kNbJ7G0twl%2Bw%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 
Call: [ callto:+91 70-6595-6595 | +91 70-6595-6595 ] 

	

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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN

On Thu , 15 Oct at 8:08 PM , FarEye Support < [email-masked] > wrote: 
Dear Jessie, 
Greetings!! 
Let us check the above-shared case and we will revert you soon with an update. 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752476229&sdata=75vQQhJU8A%2FrGrTpMLCij9S2T%2BpUQFC0u7pTh7nF8ZQ%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752476229&sdata=K0xPSx7QhUKykudSaqlw%2B9BdMn9zfm5GFTHdinBm%2BIM%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks & Regards, 
Priyanka Yadav | Technical Engineer 
FarEye - Enabling Digital Logistics | Call: [ callto:+91 70-6595-6595 | +91 70-6595-6595 ] 
Call: [ callto:+91 70-6595-6595 | +91 70-6595-6595 ] 
|| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752476229&sdata=U1L%2BNvLjtAdWXjogHMfnrt0fjgipOPTPfHo6RCiimew%3D&reserved=0 | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN

On Thu , 15 Oct at 7:54 PM , Jessie Caparas < [email-masked] > wrote: 
Hi Team, 
Order has been updated as returned to us however, it says no record found in Fareye. 
Kindly update as RTO delivered. 
Thank you and Kind Regards, 
Jessie Caparas 
Email: [ mailto:[email-masked] | [email-masked] ] 
T: +97145172087 
From: Fauzan Ahmad . Musalman < [email-masked] > 
Sent: Sunday, October 11 , 2020 11:31 PM 
To: Jessie Caparas < [email-masked] > 
Cc: Malik Ismail < [email-masked] >; LMG OMS < [email-masked] >; Vijay mandal (TCS) < [email-masked] >; Escalations Dxbteam < [email-masked] >; Shakeeb Arsalan < [email-masked] >; Apoorv Joshi < [email-masked] > 
Subject: Re: Refund approval # [ callto:6483631694 | 6483631694 ] 
Importance: High 
External email sender, please take precaution. 
Hi Jessie, 
Any update on below case. 
Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] >, "Vijay mandal, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 3 October, 2020 20:12:30 
Subject: Re: Refund approval # [ callto:6483631694 | 6483631694 ] 
Hi Jessie, 
We have escalated to Conloc but no update since 7 days. Kindly assist us, 
Regards, 
Fauzan 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] >, "Vijay mandal, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 19 September, 2020 15:36:25 
Subject: RE: Refund approval # [ callto:6483631694 | 6483631694 ] 
Hi [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] 
The ready to shipped items is showing as returned to the warehouse as per tracking ID 290086947914. 
Confirm this with CONLOC. 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] 
Please publish ASN OUT for this order. 
INC0857088 
From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 18 , 2020 7:02 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund approval # [ callto:6483631694 | 6483631694 ] 
Importance: High 
External email sender, please take precaution. 
Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1373532 
Order Date: Apr 18 , 2020 
Order ID: [ callto:6483631694 | 6483631694 ] (Max) 
Tracking ID: 648363169422999991 
Total Price: SAR 264 

Issue Description : The order was placed on Apr 18 , 2020 and shipped in two consignments, One consignment has been delivered but the the other one ( 648363169422999991 )has not been delivered yet, as per hybris the is status is ready to shipped. 

Case history : Customer reach out to us on 11 Aug 2020 . that has not received the all items for the order. we have escalated to warehouse and they have updated us that the shipment handed over to SAMSA team at 21-April-2019. but customer still claiming that he has not received the order. 

Customer's history : This is the first order of customer with us 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help. 

Regards, 
Fauzan 
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165220:211857