Subject: Re: Extra delivery charges/ 6484065062
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 24 Oct 2020 09:31:10 -0700 (MST)

Hi Team, 

kindly help in closing the case 

From: "Seeta Seeta" <[email-masked]> 
To: "AbdulrahmanMoha" <[email-masked]>, "RamezG" <[email-masked]>, "AbdelKaderS" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Arish Laila" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Sent: Tuesday, 13 October, 2020 17:36:34 
Subject: Re: Extra delivery charges/ 6484065062 

+Arish and Ramesh 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "AbdulrahmanMoha" <[email-masked]>, "RamezG" <[email-masked]>, "AbdelKaderS" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "asjad hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Tuesday, October 13, 2020 5:33:55 PM 
Subject: Re: Extra delivery charges/ 6484065062 

Hi Team, 

In the refernece to the tracking number 45944622824, the customer is complaining that he was charged extra SAR168 by the courier team. 

Attaching the screenshot of the payment as well, and requesting you to provide us the solution in this case asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "AbdulrahmanMoha" <[email-masked]>, "RamezG" <[email-masked]>, "AbdelKaderS" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "asjad hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Tuesday, October 13, 2020 5:28:32 PM 
Subject: Re: Extra delivery charges/ 6484065062 

Hi Team, 

Can you please provide us the assistance in the below case asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "asjad hussain" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, September 20, 2020 7:04:50 PM 
Subject: Re: Extra delivery charges/ 6484065062 

did you check this concern first with the courier team? 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 20 September, 2020 19:00:53 
Subject: Re: Extra delivery charges/ 6484065062 

Hi team, 

kindly help in the below case 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 September, 2020 15:01:38 
Subject: Extra delivery charges/ 6484065062 

Hi team, 

with reference to order number: 6484065062 
Tracking id: 45944622824 

The total cost of the order was SAR326.00 but the customer is claiming that SAR 168 was charged extra by the courier team at the time of delivery. 
kindly check the attachment and advise. 

Regards, 
Asjad.