Subject: Re: Additional items returned - 9601842899 - Ticket ID 1587894
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 24 Oct 2020 07:05:29 -0700 (MST)

Hi Team, 

Please assist on the below case. Customer is saying that they returned additional 2 items which does not belong to Centrepoint along with the items that he was returning. Now the customer is requesting to return those additional two items. Images of the items are attached. 

Please look into this and assist. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 23 October, 2020 06:31:12 
Subject: Additional items returned - 9601842899 - Ticket ID 1587894 

Dear Team, 

The customer is complaining that he has returned 2 additional items for Order ID 9601842899. The attached are the images of the items. We have raised a child ticket 1591937 on Oct 16, but there is no response. 

The items are: 

1. Vero Moda High Neck Crochet Detailed Short Dress - color is Dark Pink 

2. Vero Moda - Tiered Midi Dress - color is Light Blue 

Kindly assist. 

Regards, 
Nikhil.