Subject: Re: RE: Order not delivered (RTO)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 10:29:31 +0000

Dear Vishwajeet,     Please confirm if the changes need to be done.     @Jessie  upon confirmation we will proceed further from now to avoid any mismatch.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/662ba86898a4bafbbe96fd052087243dbff56055e6372f34234d13e39d545312 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Sanjeev Pandey,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 24 Oct at 12:57 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greetings from FarEye!   We would like to inform you that we have received your concern regarding status updation, we are working on it & we will update you very soon.   

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/662ba86898a4bafbbe96fd052087243dbff56055e6372f34234d13e39d545312 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Sanjeev Pandey,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Sat, 24 Oct at 12:47 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please initiate RTO as its showing as in transit in the portal. 

 

 2020-09-24 

 09:12:37 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Saturday, October 24, 2020 12:23 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order not delivered (RTO) 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date :  Sep 1, 2020 

 
 
 Order ID:  6220413854 

 
 
 Tracking ID:  Z1683744 

 
 
 Assistance Required: Need Marked as NDR 

 
 
 Issue Description: The order was placed on Sep 1, 202, and shipped with Zajil-express under tracking (Z1683744).
 Now as per Zajil-express website the shipment has been returned to WH on Sep 24 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 
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