Subject: RE: Late Shipping (9798453331)
From: Mohammad Shababe Quamar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 24 Oct 2020 09:38:32 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Please find the attached trail mail.

FYI.

Thanks,
Shababe Quamar

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, October 24, 2020 10:23 AM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Shipping (9798453331)

External email sender, please take precaution.
Hi Shababe,

Please assist to get the following order cancelled. as it is pending since Aug 20th and the WH is not getting back to us.

As per you the issue has been shared with tech team on Oct 22nd.
Please update us.

Regards
Shakeeb

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 11:31:48 AM
Subject: Late Shipping(9798453331)

Hi Team,

Problem Statement: Late Shipping (CLICK AND COLLECT)

Order Date : Aug 20, 2020
Order ID:9798453331<callto:9798453331>
Tracking ID: No consignment
Store Code: Splash 21004
Assistance Required: Need urgent delivery

Issue Description: Customer placed order on Aug 20, 2020 and till now he has not received the order. As per the hybris the there is no consignment ready for the order.

Child ticket created on Sep 20, 2020 and warehouse closed the ticket without any response.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 19 October, 2020 19:00:55
Subject: Late Shipping(9798453331)

Hi Team,

Problem Statement: Late Shipping (CLICK AND COLLECT)

Order Date : Aug 20, 2020
Order ID:9798453331
Tracking ID: No consignment
Store Code: Splash 21004
Assistance Required: Need urgent delivery

Issue Description: Customer placed order on Aug 20, 2020 and till now he has not received the order. As per the hybris the there is no consignment ready for the order.

Child ticket created on Sep 20, 2020 and warehouse closed the ticket without any response.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 8:32:00 PM
Subject: Re: Late Shipping(9798453331)

Hi Team,

Problem Statement: Late Shipping (CLICK AND COLLECT)

Order Date : Aug 20, 2020
Order ID:9798453331
Tracking ID: No consignment
Store Code: Splash 21004
Assistance Required: Need urgent delivery

Issue Description: Customer placed order on Aug 20, 2020 and till now he has not received the order. As per the hybris the there is no consignment ready for the order.

Child ticket created 5 days ago and warehouse closed the ticket without any response.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 10:59:38
Subject: Re: Late Shipping(9798453331)

Hi Team,

Problem Statement: Late Shipping (CLICK AND COLLECT)

Order Date : Aug 20, 2020
Order ID:9798453331
Tracking ID: No consignment
Store Code: Splash 21004
Assistance Required: Need urgent delivery

Issue Description: Customer placed order on Aug 20, 2020 and till now he has not received the order. As per the hybris the there is no consignment ready for the order.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 11:24:47
Subject: Late Shipping(9798453331)

Hi Team,

Problem Statement: Late Shipping (CLICK AND COLLECT)

Order Date : Aug 20, 2020
Order ID:9798453331
Tracking ID: No consignment
Store Code: Splash 21004
Assistance Required: Need urgent delivery

Issue Description: Customer placed order on Aug 20, 2020 and till now he has not received the order. As per the hybris the there is no consignment ready for the order.

Regards,
Abhishek Borgaonkar

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: DED Order ID 9798996839
From: Deepak Damodaran <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>, "Anwar P. Panery" <[email-masked]>, "Gaurav Kumar (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shatakshi Pandey <[email-masked]>, Lalit Ratnala <[email-masked]>, Vishu Jain <[email-masked]>, Sushanth Pai <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Fri, 23 Oct 2020 09:07:46 +0000

Hi Mahmoud,

Regarding these orders we have already send the mail to @Gaurav Kumar (TCS)<mailto:[email-masked]> . Its Fareye issue orders which is still not resolved by the IT team,

Attached is the mail for the same.

Thanks & Regards,

Deepak Damodaran

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Thursday, October 22, 2020 2:07 PM
To: Bhaskar Mandelia <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>; Dipesh Regmi <[email-masked]>; Anwar P. Panery <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shatakshi Pandey <[email-masked]>; Lalit Ratnala <[email-masked]>; Vishu Jain <[email-masked]>; Sushanth Pai <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: DED Order ID 9798996839

Hi team,

Please find pending 132 order to dispatch "same case", requesting your assist to cancel it or dispatch.

Mahmoud

From: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 10:21 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>; Sushanth Pai <[email-masked]<mailto:[email-masked]>>
Subject: RE: DED Order ID 9798996839

+Sushanth

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 10:19 AM
To: Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: DED Order ID 9798996839

Hi team,

Please note that mention order pending since Aug 23, 2020 and not yet dispatch for delivery

Mahmoud

Subject: FW: 504 Error Code Shipments
From: Deepak Damodaran <[email-masked]>
To: "Gaurav Kumar (TCS)" <[email-masked]>, Sushanth Pai <[email-masked]>, "Anwar P. Panery" <[email-masked]>, LMG OMS <[email-masked]>, Ahmed Faraz <[email-masked]>
Cc: Anand Nukala <[email-masked]>, Vijay Salvi <[email-masked]>, Lalit Ratnala <[email-masked]>, Suresh Gopalakrishnan <[email-masked]>, LMG WMS <[email-masked]>
Date: Wed, 21 Oct 2020 06:00:35 +0000

Dear Gaurav,

Kindly update regarding the issue.

Thanks & Regards,

Deepak Damodaran

From: Deepak Damodaran
Sent: Monday, October 19, 2020 11:19 AM
To: Gaurav Kumar (TCS) <[email-masked]>; Sushanth Pai <[email-masked]>; Anwar P. Panery <[email-masked]>; LMG OMS <[email-masked]>; Ahamed Fayaz (TCS) <[email-masked]>
Cc: Anand Nukala <[email-masked]>; Vijay Salvi <[email-masked]>; Swapan Choudhury <[email-masked]>; Lalit Ratnala <[email-masked]>; Suresh Gopalakrishnan <[email-masked]>; LMG WMS <[email-masked]>
Subject: RE: 504 Error Code Shipments

Dear Gaurav Sir,

There are still 112 orders which is not shipped till . Please check .

Thanks & Regards,

Deepak Damodaran

From: Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 8:12 AM
To: Sushanth Pai <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Anand Nukala <[email-masked]<mailto:[email-masked]>>; Vijay Salvi <[email-masked]<mailto:[email-masked]>>; Swapan Choudhury <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; LMG WMS <[email-masked]<mailto:[email-masked]>>
Subject: RE: 504 Error Code Shipments

Hi @Deepak Damodaran<mailto:[email-masked]>, We observe that 108 orders from the shared list are already shipped.

For the remaining, FAREYE is looking for you to Redispatch them.

We are working with them to find the root cause and will update.

Thanks & Regards,

Gaurav Kumar

APPLICATION  SUPPORT  -  WMS

Desk: +971 4 899 3265  ||   Cell: +971 50 193 9861

Email Id : [email-masked]<mailto:[email-masked]>

From: Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 3:19 PM
To: Sushanth Pai <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Anand Nukala <[email-masked]<mailto:[email-masked]>>; Vijay Salvi <[email-masked]<mailto:[email-masked]>>; Swapan Choudhury <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Suresh Gopalakrishnan <[email-masked]<mailto:[email-masked]>>; LMG WMS <[email-masked]<mailto:[email-masked]>>
Subject: RE: 504 Error Code Shipments

Dear All,

We are working with Fareye team for its fix and will keep you posted.

Thanks & Regards,

Gaurav Kumar

APPLICATION  SUPPORT  -  WMS

Desk: +971 4 899 3265  ||   Cell: +971 50 193 9861

Email Id : [email-masked]<mailto:[email-masked]>

From: Sushanth Pai <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 2:58 PM
To: Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Anand Nukala <[email-masked]<mailto:[email-masked]>>; Vijay Salvi <[email-masked]<mailto:[email-masked]>>; Swapan Choudhury <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Subject: RE: 504 Error Code Shipments

@Deepak Damodaran<mailto:[email-masked]>,

Request to kindly share the Incident number with the team.

@Gaurav Kumar (TCS)<mailto:[email-masked]> @Ahamed Fayaz (TCS)<mailto:[email-masked]> will need your immediate support on this. Our customer promise is 1-2 days and since last 24hrs these orders are lying in conloc.

Thanks

Sushanth

From: Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 1:18 PM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Anand Nukala <[email-masked]<mailto:[email-masked]>>; Vijay Salvi <[email-masked]<mailto:[email-masked]>>; Swapan Choudhury <[email-masked]<mailto:[email-masked]>>; Sushanth Pai <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Subject: RE: 504 Error Code Shipments

Hello IT/ TCS,

As per below mail, 224 con-loc orders were not able to ship due to AWB generation and it seems to be a far eye issue.

Here the concern is that, this issue ticket was raised yesterday 12 noon and till now no solution provided.

Can someone help me to understand the reason for this long delay (24+hrs) and when are we going to resolve this far eye issues as it always become a show stopper since sahla started.

Br,

Anwar

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 11:51 AM
To: Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Ahamed Fayaz (TCS) <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Cc: Anand Nukala <[email-masked]<mailto:[email-masked]>>; Vijay Salvi <[email-masked]<mailto:[email-masked]>>
Subject: 504 Error Code Shipments

Dear Gaurav,

As discussed with you , please find the attached file of the 504 Code Error orders ( Exception Occurred while creating the shipment with the Fareye ). Kindly do the needful on urgent basis.

There is near about 224 Orders.

Very soon customer will start to follow up for their shipments.

Thanks & Regards,

Deepak D