Subject: Re: RE: NDR Late refund /// 6229719665
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 07:26:54 +0000

Dear Jessie,     Greetings from FarEye!   We would like to inform you that we have received your concern regarding status change, we are working on it & we will update you very soon.           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ae0ca1feb94e47f0e9aee4e1df3a9f32f8081ab6984463ab4eb32fe5cc78bc08 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Sanjeev Pandey,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 24 Oct at 12:38 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please initiate RTO for this order. 

 

  

 

 14/10/2020        11:17 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Saturday, October 24, 2020 8:27 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shivani Rani <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: NDR Late refund /// 6229719665 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly assist us to mark the below order as NDR the order has been retuned to WH but the status still in transit. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 23, 2020 10:15:45 AM 
Subject: NDR Late refund /// 6229719665

 

   

 

 Hi Team, 

 

 
 
 Ticket- 1564088 

 

 
 
 Problem Statement: NDR Late refund 

 
 
 Order Date : Oct 3, 2020 

 
 
 Order ID: 6229719665 

 
 
 Tracking ID: CRDSAL0074869020 

 
 
 Assistance Required: Need urgent refund 

 

 
 
 Issue Description: The order has been shipped on Oct 3, 2020 but still not delivered to customer. 

 

 
 
 As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT". 

 

 
 
 Kindly check and advice as customer is waiting for the refund. 

 

 
 
 Thank you for your help! 

 

 
 
 Regards, 

 
 
 Shivani 

 

  

 

 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com