Subject: RE: Refund Not Processed//Order ID: 6227905758
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Atmaram Tiwari <[email-masked]>, Pradeep Prusty <[email-masked]>, LMG OMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 24 Oct 2020 07:20:14 +0000

@Atmaram Tiwari<mailto:[email-masked]> @Pradeep Prusty<mailto:[email-masked]> @LMG OMS<mailto:[email-masked]>

RMA status is showing pick up schedule and CONLOC has already received the RMA.

Find the attached file for your reference.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 24, 2020 6:38 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Not Processed//Order ID: 6227905758
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the below RMAs as it has been retuned to Conloc on 07 Oct 2020 under AWB: 46284579854. We have created a child ticket but not action has been taken till now.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 1:21:22 AM
Subject: Refund Not Processed//Order ID: 6227905758

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 27, 2020
Order ID: 6227905758
Tracking ID: 46284579854
RMA: 1000032077 & 1000037476

Assistance Required: Need refund for customer.

Issue Description: As per the Aramex website the return items have been returned to WH on 07 Oct 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Ebrahim Hageb

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