Subject: RE: Refund Not Processed//Order ID: 6226074416
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Atmaram Tiwari <[email-masked]>, Pradeep Prusty <[email-masked]>, LMG OMS <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, Shatakshi Pandey <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 24 Oct 2020 07:16:31 +0000

@Atmaram Tiwari<mailto:[email-masked]> @Pradeep Prusty<mailto:[email-masked]> @LMG OMS<mailto:[email-masked]>

This is also showing as pick up schedule even if CONLOC has already received the RMA.

Find the attached file from BI Publisher.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 24, 2020 6:46 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Not Processed//Order ID: 6226074416
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the below RMA as it has been retuned to Conloc on 08 Oct 2020 under AWB: 46282215770. We have created a child ticket but not action has been taken till now.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 2:17:05 AM
Subject: Refund Not Processed//Order ID: 6226074416

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 21, 2020
Order ID: 6226074416
Tracking ID: 46282215770
RMA: 1000014086
Assistance Required: Need refund for customer.
Issue Description: As per the Aramex website the return items has been returned to WH on 08 Oct 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Ebrahim Hageb

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