Subject: RE: Missing Shipment / Refund approval // Order ID: 6227080866
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 24 Oct 2020 07:13:30 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can manually refund the below ?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 24, 2020 6:49 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing Shipment / Refund approval // Order ID: 6227080866
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 10:30:33 PM
Subject: Missing Shipment / Refund approval // Order ID: 6227080866

Hi Team

Problem Statement : Missing Shipment / Refund approval.

Order Date : Sep 24, 2020
Order ID: 6227080866
Tracking ID: FP09270002436
Total Price : 174

Issue Description: Customer placed order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped from our side.

The missing item is 159241653 - - Juniors Matrix Rocking Walker    SAR174   (quantity 1)

Case history : The customer reached out to us on Sep 29, 2020. we have escalated to the WH on 02 Oct, 2020 and no action has been taken on this issue.

Customer history: Customer is with us since 2019 and has 5 completed orders.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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