Subject: RE: NDR Late refund /// 6229719665
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, Shatakshi Pandey <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: Shivani Rani <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 24 Oct 2020 07:08:11 +0000

Hi Team,

Please initiate RTO for this order.

14/10/2020        11:17

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 24, 2020 8:27 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: NDR Late refund /// 6229719665
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to mark the below order as NDR the order has been retuned to WH but the status still in transit.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 10:15:45 AM
Subject: NDR Late refund /// 6229719665

Hi Team,

Ticket- 1564088

Problem Statement: NDR Late refund
Order Date : Oct 3, 2020
Order ID: 6229719665
Tracking ID: CRDSAL0074869020
Assistance Required: Need urgent refund

Issue Description: The order has been shipped on Oct 3, 2020 but still not delivered to customer.

As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT".

Kindly check and advice as customer is waiting for the refund.

Thank you for your help!

Regards,
Shivani

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