Subject: RE: Refund not initiate / 6228469114
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Pradeep Prusty <[email-masked]>, Atmaram Tiwari <[email-masked]>, Shatakshi Pandey <[email-masked]>, LMG OMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 24 Oct 2020 07:01:37 +0000

@Pradeep Prusty<mailto:[email-masked]> @Atmaram Tiwari<mailto:[email-masked]>

RMA still shows pick up scheduled but as per the attached file, CONLOC has already received this.

Please help.

Also looping @Shatakshi Pandey<mailto:[email-masked]> @LMG OMS<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, October 24, 2020 10:13 AM
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund not initiate / 6228469114

External email sender, please take precaution.
Hi Team,

Please assist regarding the issue below.
this child 1586615 ticket was created 10 days ago but we got no revert from them.
Need your assistance to close the issue.

Regards
shakeeb

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 12:53:05 PM
Subject: Refund not initiate / 6228469114

Hi Team,

The return item has been delivered to the warehouse but amount has not refunded so we've escalated to the warehouse but did not received any response from their side.
So we request you please do the needful and help us to initiate his refund as soon as possible.

Order ID: 6228469114
Tracking ID: 46284616954
RMA: 1000032290

Ticket number - 1582017

We are looking forward to your reply.

Regards
Rehan

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