Subject: Re: refund issue case ID ; 1438692
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 23 Oct 2020 23:46:20 -0700 (MST)

hi team 
any update? 
customer is not able to provide us the record which shows that the deduction happened 2 times 
please guide me 
regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 20 October, 2020 10:46:33 
Subject: Re: refund issue case ID ; 1438692 

Hi team, 
I asked customer to share the transaction ID 
and he shared with us this reference no: 6911******484783 
please suggest me what to do next , kindly note that i asked customer to go to his bank and get transaction ID from there if he is not able to get it by own. 
regards 
ammar asif 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 13 October, 2020 07:12:57 
Subject: Re: refund issue case ID ; 1438692 

Hi Ammar, 

As per the attachment we can not see any transaction ID not even customer details. apologize from customer and ask him to share the transaction ID. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 21:49:12 
Subject: Re: refund issue case ID ; 1438692 

Hi team 

the customer is claiming that his money got deducted without placing the order 
and the amount was 588 sar as we can see in the screenshot that he shared with us , that the amount was debited on 30/07/220 
please find the attachment 

please do needful. 

Best regards 
Ammar Asif 

From: "Seeta Seeta" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 28 September, 2020 16:24:50 
Subject: Re: refund issue case ID ; 1438692 

Hi Ammar, 

Can you please re-escalate the case properly with all the details and also the email format is not good. Please take this advise and try to right simple and fully undersatnable email. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, September 14, 2020 8:59:02 AM 
Subject: refund issue case ID ; 1438692 

Problem Statement: Refund Not Processed 
Order Date : na 
Order ID: na 
Tracking ID: na 
Assistance Required: Need refund for customer. 

customer is claiming that his money got deducted without placing the order 
kindly note that he placed order on 13/06/2020 , and the amount was 588 but as we can see in the screenshot that he shared with us , that the amount was debited on 30/07/220 again 
please find the attachment 

please do needful. 

Best regards 
Ammar Asif