Subject: Re: Cancellation Process// 9607154069 // 1591975
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 23 Oct 2020 23:33:27 -0700 (MST)

Hi Team. 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Saturday, October 24, 2020 11:27:46 AM 
Subject: Missing item // 9607154069 // 1591975 

Hi Team, 

Problem Statement: (Refund / cancelled item) 

Order Date : Aug 14, 2020 

Order ID: 9607154069 
Tracking ID: LM423489810 
Assistance Required: Need refund to customer 

Issue Description: Customer placed order for 5 items out of which only 4 items were collected by customer. 

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162454231 - - Lee Cooper Colourblock Polo T-shirt with Short Sleeves the cost of the item is AED: 27. 

the item was cancelled on Oct 17th, however the cancellation got failed. 
we request you to assist in getting the cancellation processed 

Regards, 
Nitesh