Subject: late shipment case ID: 1606142
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 23 Oct 2020 21:38:41 -0700 (MST)

Problem Statement: late shipment 
Order Date : 08-Oct-2020 
Order ID: 8207009352 
Tracking ID: na 
Assistance Required: Need urgent shipment. 

Issue Description: the customer has placed his order on 08-Oct-2020 with the order id 8207009352 , but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 
i escalated this and i got this response: "Dear team, 
please be informed the order not processed from WH 
Due to technical error 
kindly cancel the order & initiate refund to customer " 
2 days ago since then no response not action has been taken yet 

please do needful. 

Best regards 
Ammar asif