Subject: NDR Late refund /// 6229719665
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 23 Oct 2020 21:27:27 -0700 (MST)

Hi Team, 

Kindly assist us to mark the below order as NDR the order has been retuned to WH but the status still in transit. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 23, 2020 10:15:45 AM 
Subject: NDR Late refund /// 6229719665 

Hi Team, 

Ticket- 1564088 

Problem Statement: NDR Late refund 
Order Date : Oct 3, 2020 
Order ID: 6229719665 
Tracking ID: CRDSAL0074869020 
Assistance Required: Need urgent refund 

Issue Description: The order has been shipped on Oct 3, 2020 but still not delivered to customer. 

As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "IN_TRANSIT". 

Kindly check and advice as customer is waiting for the refund. 

Thank you for your help! 

Regards, 
Shivani