Subject: Knet Refund issue /// 8206039564
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mustafa chakki <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 23 Oct 2020 21:09:08 -0700 (MST)

Hi Mustafa, 

Kindly assist us to process the Knet ticket: 03660001 of the order # 8206039564 

Customer has shared the deduction ID: 027730000838 

Kindly check and do the needful. 

Regards. 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 23, 2020 9:44:24 AM 
Subject: Knet Refund issue /// 8206039564 

Hi Team, 

Ticket no: ​1547808 
Hybris Ticket Id: ​03660001 

Problem Statement: Knet Refund issue 
Order Date : ​Oct 3, 2020 
Order ID: ​8206039564 
Transaction Id: ​027730000838 
Amount- KWD 10.500 
Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted from her bank account. 

I have created the hybris ticket and request you to please check and advice. 

Thank you for your help! 

Regards, 
Shivani