Subject: Order not delivered (RTO)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 23 Oct 2020 13:23:00 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Sep 1, 2020 
Order ID: 6220413854 
Tracking ID: Z1683744 
Assistance Required: Need Marked as NDR 
Issue Description: The order was placed on Sep 1, 202 , and shipped with Zajil-express under tracking ( Z1683744 ). Now as per Zajil-express website the shipment has been returned to WH on Sep 24 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan