Subject: Re: Payment Issue "KNET" [email-masked]
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mustafa chakki <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Abhishek Sisodia <[email-masked]>, harish thakor <[email-masked]>, anju john <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 23 Oct 2020 12:14:43 -0700 (MST)

Hi Mustafa, 

Kindly assist us on the below case. as its pending case since long time. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Mustafa chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "harish thakor" <[email-masked]>, "anju john" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, October 16, 2020 3:46:34 PM 
Subject: Re: Payment Issue "KNET" [email-masked] 

Hi Team, 

Kindly assist us on the below case, customer is too disappointed. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "harish thakor" <[email-masked]>, "anju john" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, October 6, 2020 11:46:26 PM 
Subject: Re: Payment Issue "KNET" [email-masked] 

Hi Rashid, 

Please update us in below case, The case is pending since 2 months. 

Regards, 
Fauzan 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "harish thakor" <[email-masked]>, "anju john" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 22 September, 2020 18:04:54 
Subject: Re: Payment Issue "KNET" [email-masked] 

Hi Rashid, 

Still, we are waiting for your update. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Friday, September 4, 2020 6:12:25 PM 
Subject: Re: Payment Issue "KNET" [email-masked] 

Hi Rashid, 

Please advise regarding the below case. 

Regards 
shakeeb 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 30 August, 2020 13:41:41 
Subject: Payment Issue "KNET" 

Hi Team 
Problem Statement : No transaction History. 
Ticket id : 1415598 

Customer Email ID : [email-masked] 

Total Price : KWD 13.80 
Issue Description : Please note that in this case customer has shared his bank statement in which there has been a payment done on August 03, 2020, for KWD 70.10. But as we have checked, there is no such order history on Hybris. 

PFA the attached bank statement shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia