Subject: Re: Collection Delay - 6222790855
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: ALL RUH OPS Landmark <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, AbdelKaderS <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shatakshi Pandey <[email-masked]>, Pooja Sharma <[email-masked]>
Date: Fri, 23 Oct 2020 09:29:31 -0700 (MST)

Hi Team, 

Please assist in arranging collection on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "ALL RUH OPS Landmark" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "AbdelKaderS" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "Pooja Sharma" <[email-masked]> 
Sent: Sunday, 18 October, 2020 20:03:41 
Subject: Re: Collection Delay - 6222790855 

Hi Jessie/Akshay, 

Please ignore previous email and apologies for the same. 

Aramex is asking for the reference again, we have provided them al the customer details as well. This is a MOC threat case. Please assist in closing this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "ALL RUH OPS Landmark" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "AbdelKaderS" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "Pooja Sharma" <[email-masked]> 
Sent: Sunday, 18 October, 2020 20:02:51 
Subject: Re: Collection Delay - 6222790855 

Hi Akshay/Jessie, 

Aramex is asking for the reference again, we have provided them al the customer details as well. This is a MOS threat case. Please assist in closing this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "ALL RUH OPS Landmark" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "ALL RUH OPS Landmark" <[email-masked]>, "AbdelKaderS" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 18 October, 2020 14:50:58 
Subject: RE: Collection Delay - 6222790855 

Dear, 

Please provide collection reference and make sure to amend complete address. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Akshay Berry <[email-masked]> 
Sent: Sunday, October 18, 2020 12:18 PM 
To: Apoorv Joshi <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; AbdelKader Salameh <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Collection Delay - 6222790855 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

[ mailto:[email-masked] | @ALL RUH OPS Landmark ] [ mailto:[email-masked] | 
@AbdelKaderS ] Please confirm if the collection has been arranged. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 16, 2020 10:14 AM 
To: ALL RUH OPS Landmark < [ mailto:[email-masked] | [email-masked] ] >; AbdelKaderS < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Collection Delay - 6222790855 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

AWB: 46287861056 

Kindly arrange collection with customer on priority, following are the customer details and the collection reference was not assigned to the same so request you to please assisgn one from your end. Customer is waiting for collection since Septemeber and everytime the collection is getting cancelled. Also attaching customer's complaint, they are threatening for MOC if the collection is not made by Sunday: 

Rashida Irfan 

+966594231907 

villa 3 mutanabi street near lulu express east dammam commercial center 

An Nawras, Dammam 

Saudi Arabia (SA) 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 16 October, 2020 01:20:39 
Subject: RE: Collection Delay - 6222790855 

Hi Apoorv, 

Recreate the RMA to create a new pick up and then email address to ensure collection. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 15, 2020 10:54 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: AbdelKaderS < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS Landmark < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Collection Delay - 6222790855 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case, this is pending since September. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 13 October, 2020 21:55:14 
Subject: Re: Collection Delay - 6222790855 

Hi team, 

Please assist in arranging the collection for this. Customer is very upset as the collection has not been done since a month and multiple times the address of the customer as well as the contact number has been shared with the courier. No response from Aramex either. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 7:07:33 PM 
Subject: Collection Delay - 6222790855 

Hi Team, 

AWB: 46285252355 

Kindly advise on this tracking as the collection has not been done yet for this. Customer details are as follows: 

Rashida Irfan 

+966594231907 

villa 3 mutanabi street near lulu express east dammam commercial center 

An Nawras, Dammam 
Saudi Arabia (SA) 

Appreciate your assistance. 

Regards, 

Apoorv 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]