Subject: Re: Amount Deducted Twice But No Order has been Placed
From: Apoorv Joshi <[email-masked]>
To: Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>
Date: Fri, 23 Oct 2020 09:20:31 -0700 (MST)

Hi Team, 

Please assist in closing the below case on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Sunday, 11 October, 2020 15:31:43 
Subject: Re: Amount Deducted Twice But No Order has been Placed 

Hi Team, 

Kindly update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Tuesday, 22 September, 2020 14:23:03 
Subject: Re: Amount Deducted Twice But No Order has been Placed 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 22 September, 2020 12:23:19 
Subject: Amount Deducted Twice But No Order has been Placed 

Hi Team 
Problem Statement : Amount Deducted Twice But No Order has been Placed 
Ticket id : 1494095 

Customer Account ID: [email-masked] [ID using which order were being placed] 

Email ID: [email-masked] [ID through which customer is contacting us] 

Date: September 07 , 2020 

Total Price : KWD 8.45 + KWD 8.45 
Issue Description : The amount has been deducted twice from the customer as he tried placing the order twice with separate accounts. Neither any order has been placed not did any amount got refunded back to the customer. 

Customer Contact No.: 50535594 

Transaction 1 # 025130018218 
Transaction 2 #1463662 

PFA the attached bank statement shared by the customer. 

Assistance required : We request you to look into this and assist in closing the issue asap. 
Best Regards, 
Abhishek Sisodia