Subject: Refund got stuck for 1 item from both the orders.
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 23 Oct 2020 07:43:06 -0700 (MST)

Hi Team, 

Problem Statement: Refund got stuck for 1 item from both the orders. 

Order Date : 15/09/2020 

Order ID: 2000153146 --- RMA: 40043010 
Return Tracking ID: 43817565676;I202682 
Order ID : 2000153186 ----- RMA: 40043011 
Return Tracking ID: 43817565691 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 4 items under each above mention order and as per customer she/he handed over all 4 +4 =8 items to the courier team. 

but according to the hybris the refund has been stuck for the 1 item from both the items . 

We request you to check and process the refund for all the RMAs 40043010 , 40043011 as customer is chasing us. 

Regards, 
Shafeeque