Subject: Re: Customer returned 3 items under RMA 23963036 created for 1 item
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 23 Oct 2020 07:03:57 -0700 (MST)

Hi Team, 

Problem Statement: Customer returned 3 items under RMA 23963036 created for 1 item and rfunded for 1 item 

Order Date : 03/05/2020 

Order ID: 6488331634 
Tracking ID: 46065345594;G11B961 
RMA; 23963036 
ITems Returned :162315597 , 162178771 , 162178767 
Assistance Required: Need Urgent Collection 

Issue Description: Customer raised return request request for 1 item but as per customer he wanted to return all 3 items from the order and handed over 3 items to the courier however as per hybris the refund is processed only for 1 item 
so kindly confirm how many items have you received under RMA 23963036 and process the refund. 

Regards, 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 11 October, 2020 15:11:05 
Subject: Customer returned 3 items under RMA 23963036 created for 1 item 

Hi Team, 

Problem Statement: Customer returned 3 items under RMA 23963036 created for 1 item and rfunded for 1 item 

Order Date : 03/05/2020 

Order ID: 6488331634 
Tracking ID: 46065345594;G11B961 
RMA; 23963036 
Assistance Required: Need Urgent Collection 

Issue Description: Customer raised return request request for 1 item but as per customer he wanted to return all 3 items from the order and handed over 3 items to the courier however as per hybris the refund is processed only for 1 item 
so kindly confirm how many items have you received under RMA 23963036 and process the refund. 

Regards, 
Shafeeque