Subject: WWD Item Issue /// 7679778219
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 23 Oct 2020 05:34:35 -0700 (MST)

Hi Team, 

Ticket- 1516176 
Child Ticket- 1525015 
​ 
Problem Statement: WWD Item Issue 

Concept: Babyshop 
Order Date: Apr 25, 2020 
Delivery Date: Apr 29, 2020 
Order ID: 7679778219 
Tracking ID: 45441560721 

Assistance Required: Need urgent repair 

Issue Description: The customer reported that the item swing is not working and his baby is only 6 months weighing 8 kg. 
​ 
We have already escalated this case to concerned team and they have arrange the technician but customer reported that his issue still not been resolved. 

The name of the item is #161602490 - - Graco Printed Lovin Hug Baby Swing and cost of its is BHD 47.20 

Also, customer having only 2 orders so far of amount BHD 52.10 including this order. 

Please check and advice what we can do in this. 

Thank you for your help 

Regards, 
Shivani