Subject: Re: Refund issue
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 23 Oct 2020 05:09:30 -0700 (MST)

Hi Team, 

Kindly assist to close the case. 

Regards 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 26 July, 2020 10:31:03 
Subject: Refund issue 

Hi Team. 

Problem Statement: Refund issue 

Order No : 8376251864 
Payment Mode : COD 

The payment mode is 'Cash on Delivery" however the customer claims that he received a payment link from Centerpoint and paid 43.630 KWD before receiving the order , As per hybris the order is NDR customer is asking for refund . he also provided the bank details .Customer has also shared the bank statement as well. 

Kindly check and assist to resolve the case. 

Regards 

Shafeeque