Subject: Re: Late refund // 9604466080 (Threatening to file report in Consumer Rights Department)
From: Seeta Seeta <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Fri, 23 Oct 2020 04:58:24 -0700 (MST)

Emailed warehouse team through freshdesk 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Sunday, October 18, 2020 9:06:49 AM 
Subject: Late refund // 9604466080 (Threatening to file report in Consumer Rights Department) 

Hi Team, 

Ticket- 1518358 
Child Ticket- 1593461 

Problem Statement: Late refund 

Order Date: Sep 23, 2020 
Order ID: 9604466080 
RMA: 1000015047 
Tracking ID: RP0925001708 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on Sep 27, 2020. However, the refund still not processed. 

However, as per the hybris the status is showing cancelled. 

Also, we have created child ticket on 17 Oct, 2020 which has been closed without any resolution. 

Now, customer is threatening that she will file complaint on consumer rights department. 

Please check and advice what can we do in this case. 

Thank you for your help! 

Regards, 
Shivani