Subject: RE: (Missing items)//6227032599
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 23 Oct 2020 08:41:56 +0000

Hi @Seeta Seeta<mailto:[email-masked]>

Did we also check the POD and number of items delivered by SHIPA?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 22, 2020 2:53 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: (Missing items)//6227032599

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 1:22:05 PM
Subject: (Missing items)

Hi Team,

Problem Statement: (Missing items)

Order Date : 24/09/2020
Order ID:6227032599
Tracking ID: S002410381024
Assistance Required: Need missing item

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side. Already raised child ticket but didn't receive any response.

Customer history: 6 ITEMS OUT OF 8 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is
160296215 Juniors Sleeveless Bodysuit - Set of 3 SAR 39.00

162455261 - - Giggles Striped Round Neck T-shirt with Textured Shorts SAR 109.00

162613256 - - Printed Round Neck Romper with Long Sleeves SAR 79.00

160296216 - - Juniors Sleeveless Bodysuit - Set of 3 SAR 39.00

160833100 - - Juniors 3-in-1 Magnetic Drawing Board SAR 85.00

162594448 - - Juniors Printed Round Neck T-shirt and Pyjama Set SAR 49.00

Regards,
Shafeeque

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