Subject: RE: Refund initiated partially: Case id - 1596930 Order Number: 9607756393
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 23 Oct 2020 08:34:34 +0000

Hi Seeta,

No return received.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 22, 2020 1:28 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund initiated partially: Case id - 1596930 Order Number: 9607756393

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 8:19:06 PM
Subject: Refund initiated partially: Case id - 1596930 Order Number: 9607756393

Hi Team,

We are not getting any response on the child ticket# 1597651 on the below concern.

Please note that the customer has returned the two items (162187418 - - Lee Cooper Printed T-shirt with Crew Neck and Short Sleeves and 161668490 - - Skechers Textured Running Shoes with Lace-Up Closure) under the AWB - 46039970583 however the refund has been initiated for only one item. We request you to please check if we have received both the items.

If yes, then please process the refund for the item - 162187418 - - Lee Cooper Printed T-shirt with Crew Neck and Short Sleeves as well.

Problem statement: Refund initiated patrially

Case id - 1596930
Order Number: 9607756393
Order Created: 10/12/2020
Tracking id - 46039970583

Return request created: 1000068907

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 10/17/2020 still the refund for the same has not been initiated.

Regards,
Manish

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