Subject: Re: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 23 Oct 2020 01:29:07 -0700 (MST)

The customer contacted on 24/9/2020 first time and the order also got delivered on the same date. 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, October 22, 2020 12:50:44 AM 
Subject: RE: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139 

Hi Seeta, 

What date did the customer raise the concern? Was it within 14 days? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, October 21, 2020 1:39 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139 

External email sender, please take precaution. 

Hi Jessie, 

The customer has compliant that the shoes is not from the fresh piece, and we are unable to create return as the item details is not coming. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 17, 2020 1:02:10 PM 
Subject: RE: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139 

Hi Fauzan, 

It’s more than 14 days. 

What’s the return reason? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 16, 2020 3:08 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case. as we are unable to create RMA for the item. 

Regards, 

Fauzan 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 13, 2020 10:12:44 AM 
Subject: Not abe to create RMA: Case id - 1513389 Order Number: 9604081139 

Hi Team, 

Problem statement - Not able to raise a return request. 

Case id - 1513389 

Order Number: 9604081139 

Order Created: 9/21/2020 

AWB - LM705856753 

​ 

Item name - 161281789 - - Lace-Up Derby Shoes 

Item cost: AED 89.00 

Assistacne: Please assist us to raise a return request for the below order. 

​ 

Regards, 

Manish 

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