Subject: RE: Return Items / 2000191176
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Fri, 23 Oct 2020 07:55:11 +0000

Hi Seeta,

Check the order.

It has been refunded since 5 days ago.

Make it a habit to check before shooting emails please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, October 23, 2020 10:39 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>
Subject: Re: Return Items / 2000191176

External email sender, please take precaution.
Hi Team,

Still, we are waiting for your update.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 8:15:17 AM
Subject: Return Items / 2000191176

Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 October, 2020 17:42:32
Subject: Return Items / 2000191176

Hi Team,

The customer has raised a return request for 5 items but as per the RMA, warehouse has received only 3 items so we've confirmed with the customer regarding how many items he returned to the courier partner and customer confirmed with us that he returned 5 items. We've escalated to the warehouse but did not received any response from their side.

Customer is also share with us the return receipt where is clear mentioned that customer has returned 5 items.

So we request you please do the needful.

Order number - 2000191176
Tracking ID: R859105
RMA: 40047083

Ticket number - 1561696

We are looking forward to your reply.

Regards
Rehan

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