Subject: Re: No response on Child Ticket - Order ID 2000189254
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 23:40:30 -0700 (MST)

Hi Imran, 

Can you please let me know what can se done in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "egywh admin" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Ahmed Yousry Ibrahim Hussien" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Yasser Elsayed" <[email-masked]> 
Sent: Wednesday, October 21, 2020 7:39:10 PM 
Subject: RE: No response on Child Ticket - Order ID 2000189254 

Dears, 

Kindly be informed that we didn’t receive it in warehouse till now. 

Thank 

Best Regards , 

Islam Samir | Warehouse E-Commerce In charge 

Orient International Trading Ltd | Landmark Group 
Mirage Mall | 1st Settlement | New Cairo | Cairo | 
Mob: + 2 01029973277 
[ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

From: Mohd Imran <[email-masked]> 
Sent: Wednesday, October 21, 2020 9:37 AM 
To: EGYWH ADMIN <[email-masked]>; Ahmed Yousry Ibrahim Hussien <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: No response on Child Ticket - Order ID 2000189254 

Hi [ mailto:[email-masked] | 
@EGYWH ADMIN ] [ mailto:[email-masked] | 
@[email-masked] ] , 

Please process below refund. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 6:32 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: No response on Child Ticket - Order ID 2000189254 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case as the item has been retuned and RMA not processed yet. 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 11:35:58 PM 
Subject: No response on Child Ticket - Order ID 2000189254 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 23, 2020 

Order ID: 2000189254 

Return Tracking ID: 44069182275 

RMA: 1000038400 

Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Oct 06 (PFA). The refund is pending since then. The child ticket 1573445 was raised on Oct 11, but no response received. 

Kindly assist in closing the case. 

Regards, 

Nikhil 

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