Subject: Re: C&C Delay - 9607177189
From: Apoorv Joshi <[email-masked]>
To: "Jagmohan Urmaliya, TCS" <[email-masked]>
Cc: WasimAli <[email-masked]>, Jessie Caparas <[email-masked]>, Sagar Bhardwaj <[email-masked]>, escalations dxbteam <[email-masked]>, Hamza Hafeez <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Sankar <[email-masked]>, Porna EnderajithWeerasekara <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 22 Oct 2020 23:04:58 -0700 (MST)

Dear Jagmohan, 

Order number: 9607177189 
Store Code: Shoexpress - 21168 

Kindly assist on the below case, the same was raised to tech however, they have advised that this isn't pushed to WMS from OMS and we need to check with OMS. Please find attached their response regarding the same and assist in closing this. 

Customer has placed the order on Oct 9, 2020 and has been since waiting on it. The customer needs an update regarding their order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "WasimAli" <[email-masked]>, "Sagar Bhardwaj" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Hamza Hafeez" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Sankar" <[email-masked]>, "Porna EnderajithWeerasekara" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]> 
Sent: Wednesday, 21 October, 2020 13:17:06 
Subject: RE: C&C Delay - 9607177189 

Hi All, 

Raising to tech. 

https://landmark.atlassian.net/browse/REL-123183 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: WasimAli <[email-masked]> 
Sent: Wednesday, October 21, 2020 11:45 AM 
To: Sagar Bhardwaj <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Hamza Hafeez <[email-masked]>; Fauzan Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Sankar T <[email-masked]>; Porna EnderajithWeerasekara <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: RE: C&C Delay - 9607177189 

Dear Sagar 

This is to inform that below invoice is showing invalid in WMS kindly check and send the correct order no. 

Below are the error screen shot. 

Thanks 

Wasim Ali 

Shoexpress Warehouse 

UAE- RDC Operations – Non Home 

Landmark Group. 

Gate No: 31, Land Mark Building Shed no 35 
Jabel Ali Industrial Area 1, Dubai . 
Mob:+971553304847 ,+971503476209 

Email: [ mailto:[email-masked] | [email-masked] ] 

Google map. 

Shop online at: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpress.m%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782741598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XP9026Hd8LzcO5drefC6J3kuw8m%2FSSCPZlJ7%2Bt5nVrI%3D&reserved=0 | www.shoexpress.m ] e 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FShoeMartGulf&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782741598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C1Nc81xjp1rO9qd76kRMImzphW%2FN1vB0IaC62GhUr2I%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fshoemartme&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782751589%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=r8vJ6eDy8PQNmBOxiKvBAoE0z8zs7IU5igVUA%2Brl4jM%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoemartgulf&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782761587%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nmWYHSRHztSLRF4mPMEGpVIYgLCT0%2FGUKbn5mI42aYA%3D&reserved=0 ] 

From: Sagar Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 9:53 AM 
To: WasimAli < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Sankar T < [ mailto:[email-masked] | [email-masked] ] >; Porna EnderajithWeerasekara < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jagmohan Urmaliya (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 9607177189 

Hi Wasim, 

Could you please check and advise about the below order: 

Best Regards, 

Sagar Bhardwaj 

Executive E- Commerce 

T: +971 4 517 3522 M: +971 56 341 2769 
A: Landmark Tower, 21 st Floor, Dubai Marina 

P.O. Box 24570 Dubai, United Arab Emirates 
W: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782761587%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=W62vROV5ljXF06MgyV2xBv3eOIoCq9i3IaZqRMo9Nls%3D&reserved=0 | www.shoexpressme.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782771584%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dMn0YHKcL42XmEuAan9OEEsgyaKOGQpBb8yx7RNEmQ8%3D&reserved=0 | www.landmarkgroup.com ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshoexpressmena&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782781581%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p%2Fh3yn9lurhg8zm6gbLW4wo3fkk%2BDgt1PXnEcRHVS%2BQ%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Fshoexpressme&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782791576%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ib24J27sfLrSNW5GTcfBoAOCwQHWO8lhOPMwqm7M0D0%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fshoexpress_mena&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782791576%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LmTGQN6ZrKIq3hPJ11gL%2FzKeQqB7yA9TgW84QQSE2kA%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoexpressmena&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782801577%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=38bPxfOTEsodEHEBBZNYCxCh5PBEQOM%2F0SqwIppE790%3D&reserved=0 ] 

Please consider the environment before printing this e-mail. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 8:27 AM 
To: Sagar Bhardwaj < [ mailto:[email-masked] | [email-masked] ] >; Jagmohan Urmaliya (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Sankar T < [ mailto:[email-masked] | [email-masked] ] >; Porna EnderajithWeerasekara < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 9607177189 
Importance: High 

[ mailto:[email-masked] | @Sagar Bhardwaj ] [ mailto:[email-masked] | 
@Porna EnderajithWeerasekara ] 

Can someone please check and confirm if DC will ship this to CONLOC? 

Order date is October 9 and customer doesn’t want to wait any longer. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 4:18 PM 
To: Sagar Bhardwaj < [ mailto:[email-masked] | [email-masked] ] >; Jagmohan Urmaliya (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Porna EnderajithWeerasekara < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 9607177189 
Importance: High 

Hi All, 

This item has not been received by CONLOC hence no consignment. 

Please find the below: 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Sagar Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 4:16 PM 
To: Jagmohan Urmaliya (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Porna EnderajithWeerasekara < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 9607177189 
Importance: High 

Adding Team : 

Hi Jagmohan, 

Could you please check the below issue and advise the best solution: 

“ With reference to the order number: 9607177189 

Store Code: Shoexpress - 21168 

Order placed on Oct 9, 2020 and the status is still submitted to warehouse with no consignment details. ” 

Best Regards, 

Sagar Bhardwaj 

Executive E- Commerce 

T: +971 4 517 3522 M: +971 56 341 2769 
A: Landmark Tower, 21 st Floor, Dubai Marina 

P.O. Box 24570 Dubai, United Arab Emirates 
W: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782811567%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TGCAX3c3KVZyR6V8pVzYFLVbCGPL8EGjz80d9fzOjbM%3D&reserved=0 | www.shoexpressme.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782821561%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MbWz0lpNvyfOuVybxNByARjkg9ug152Twf9gCu2Gl0k%3D&reserved=0 | www.landmarkgroup.com ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshoexpressmena&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782821561%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=D0F0n4NM6DbFyiTmULJHh8%2FUXCWxUr9ceHSYAHwUkZQ%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Fshoexpressme&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782831554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6TmFjw4yWWI9rNsekSmAamwR17IswA0jAMQTY6bZpRM%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fshoexpress_mena&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782841557%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0AmXF8KR8k%2B3hK2rmZ%2F%2FQhFOq%2F4wW36La7XSkb6d8EI%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoexpressmena&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782841557%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=78wspMhunQ6LnqrhZlPuA8vf1AfUwFRJf9x8GntoEG8%3D&reserved=0 ] 

Please consider the environment before printing this e-mail. 

From: Porna EnderajithWeerasekara < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 2:52 PM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Sagar Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 9607177189 

Hi Sagar, 

Can you pls look into the below case? 

Regards, 

Poorna I. Weerasekara 

E-Commerce Coordinator 

T: +971 4 517 3554 M: +971 56 388 9800 
A: Landmark Tower, 21 st Floor, Dubai Marina 

P.O. Box 24570 Dubai, United Arab Emirates 
W: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782851554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qigvzXCDbHf1JDg33xhjqHnbWyTcri67odLmK98U370%3D&reserved=0 | www.shoexpressme.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782861543%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gDoe7dT%2FHSEkaQQIYajVqUsMw4Bij1bJcueQc9hwcu0%3D&reserved=0 | www.landmarkgroup.com ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782871539%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6%2BxLMW2XzmUqKwDSthbAemL%2B8PEyirPxV35nbAk5gp0%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoexpressme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782871539%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6%2BxLMW2XzmUqKwDSthbAemL%2B8PEyirPxV35nbAk5gp0%3D&reserved=0 ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshoexpressmena&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782881532%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YOxK4WKgXfd3AZCUrSx7RdnEYIcnOEOU8fuLDYvQvhQ%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Fshoexpressme&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782891533%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pPqzTwE34CYZMQLTI5XJh6LLSesFwZNzr3J0gIBbDvs%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fshoexpress_mena&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782901523%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qRRHhc9EuC4Sh6BCtsCOSogSer5sFMLZwnfVgoQHVfs%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoexpressmena&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782901523%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mT%2Biec2bR%2BT6Ey%2FWMPElwhfeXGOMtDiRaic1Op9fARM%3D&reserved=0 ] 

Please consider the environment before printing this e-mail. 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 2:41 PM 
To: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Porna EnderajithWeerasekara < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Delay - 9607177189 
Importance: High 

External email sender, please take precaution. 

Hi Hamza, 

Hope you are doing great! 

We really need the update in the below case, as the customer is constantly chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "hamza hafeez" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Porna EnderajithWeerasekara" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 18, 2020 10:58:07 AM 
Subject: RE: C&C Delay - 9607177189 

Adding [ mailto:[email-masked] | 
@Porna EnderajithWeerasekara ] 

Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

+971 4 517 3209 

+971 50 483 9600 

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782911524%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XSmtc45rv6QtrzsMB8tivuOGItzZf3WzWGKjcFKicl0%3D&reserved=0 ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 17, 2020 4:11 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] > 
Subject: C&C Delay - 9607177189 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9607177189 

Store Code: Shoexpress - 21168 

Order placed on Oct 9, 2020 and the status is still submitted to warehouse with no consignment details. Customer is angry and frustrated as the same has happened with customer in previous click and collect orders. 

Escalating this directly for assistance for the same reason. Request you to please assist in arranging this order on priority for the customer. 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0eedb165be94371e62b08d8759528e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637388630782921518%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zHR%2F286K17PCaYOMw4njeNlFAvb%2BhYeJ0iVImMsvHDU%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com