Subject: Order cancellation issue // 9603889231
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 22 Oct 2020 22:24:59 -0700 (MST)

Hi Team, 

Ticket ID: ​1544040 

Problem Statement: Order cancellation issue 

Order Date: ​Sep 20, 2020 
Order ID: ​9603889231 

Assistance Required: Need Cancellation 

Issue Description: Customer placed order on 20 Sep, 2020 and it has not been shipped yet and now customer requesting to cancel it. 

We have already updated in the cancellation sheet but still order is in progress. 

Also, the order is COD so I have informed customer and closing the case. 

Kindly cancel this order as soon as possible. 

Thank you for your help! 

Regards, 
Shivani