Subject: Re: RE: Refund / Returned order / 6223282088
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 05:23:52 +0000

Dear Pooja,     As per the previous mail, we have already informed you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask the Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.     Moreover, there is nothing pending from FarEye support end. Hence, ​we are proceeding with the ticket # 165852 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.     Please provide your valuable feedback.  ​   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Arpana Raj | Technical Engineer        FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595                      Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 22 Oct at  1:54 PM
                            ,  Pooja Sharma <[email-masked]>  wrote:
                             
 Hi Purnima/Ayush, 

 

 Request you to note the below point and do the needful. 

 

 
 Regards, 

 Pooja Sharma 

 Manager IT - Projects 

 LMIT Planning 

 Landmark Tower, Dubai Marina, Dubai 

 Contact Number 04-517-4208 

 

 

  

 
  
 From: Shatakshi Pandey <[email-masked]>
 
Sent: Thursday, October 22, 2020 11:59 AM 
To: Jessie Caparas <[email-masked]>; Ahmed A. Saleh <[email-masked]>; FarEye Support <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Pooja Sharma <[email-masked]> 
Cc: Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked];
 [email-masked]; [email-masked]; [email-masked]; saad i. binshuwayyi <[email-masked]>; Zahir Shaikh <[email-masked]>; [email-masked]; Purnima Das <[email-masked]> <[email-masked]> 
Subject: RE: RE: Refund / Returned order / 6223282088 

 

 ++ 
@Pooja Sharma

 

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Thursday, October 22, 2020 11:47 AM 
To: Ahmed A. Saleh <[email-masked]>; FarEye Support <[email-masked]>; Shatakshi Pandey <[email-masked]>;
 Bhaskar Mandelia <[email-masked]> 
Cc: Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; Vishwajeet Singh <[email-masked]>;
 Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; saad i. binshuwayyi <[email-masked]>; Zahir Shaikh <[email-masked]>;
[email-masked]; Purnima Das <[email-masked]> <[email-masked]> 
Subject: RE: RE: Refund / Returned order / 6223282088 
Importance: High 

 

   

@Shatakshi Pandey

@Bhaskar Mandelia

 

 

 
 For your help on the below reply from Saudi Post please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Ahmed A. Saleh <[email-masked]>
 
Sent: Thursday, October 22, 2020 11:30 AM 
To: Jessie Caparas <[email-masked]>; FarEye Support <[email-masked]> 
Cc: Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; Vishwajeet Singh <[email-masked]>;
 Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; saad i. binshuwayyi <[email-masked]>; Zahir Shaikh <[email-masked]>;
[email-masked]; Purnima Das <[email-masked]> <[email-masked]> 
Subject: RE: RE: Refund / Returned order / 6223282088 

 

   

External email sender, please take precaution.

 
 
 Dear Jessie, 

  

 Both events has been sent and the correct return to origin is event_code 317, if it is not mapped in your system so please map it 

  

 
 body 

 
 
 CreationDate 

 
 
 IsSent 

 

 
 {"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد الى المكتب","EventDescription_En":"Return
 to Office","LastEventDate":"2020-09-22T12:45:51","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"20    ","Id":830591865,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":2} 

 
 
 2020-09-22 13:01:18.683 

 
 
 1 

 

 
 {"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد الى المصدر","EventDescription_En":"Return
 to Origin","LastEventDate":"2020-09-22T12:46:04","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"317   ","Id":830601785,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":9} 

 
 
 2020-09-22 13:01:18.683 

 
 
 1 

 

  

  

 
 
Ahmed Amin Saleh

 
 Software Engineer 

 Mob. +966565795983 

 Land Line: 011289 8757 

 Ext. 18757 

 

 

  

 

From: Jessie Caparas [mailto:[email-masked]]
 
Sent: Thursday, October 22, 2020 7:33 AM 
To: FarEye Support <[email-masked]>; Ahmed A. Saleh <[email-masked]> 
Cc: Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; Vishwajeet Singh <[email-masked]>;
 Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; saad i. binshuwayyi <[email-masked]>; Zahir Shaikh <[email-masked]>;
[email-masked]; Purnima Das <[email-masked]> <[email-masked]> 
Subject: RE: RE: Refund / Returned order / 6223282088 
Importance: High 

 

   
 
 @Ahmed A. Saleh 

 

 For your help on the below as advised by Fareye team please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: FarEye Support <[email-masked]>
 
Sent: Wednesday, October 21, 2020 2:34 AM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; 
[email-masked]; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta
 <[email-masked]>; 
[email-masked]; [email-masked];
[email-masked]; 
[email-masked]; Jessie Caparas <[email-masked]>;
[email-masked]; Zahir Shaikh <[email-masked]>;
[email-masked]; Purnima Das <[email-masked]> <[email-masked]> 
Subject: Re: RE: Refund / Returned order / 6223282088 

 

   

External email sender, please take precaution.

 

 

 
​++Zahir/Vishwajeet,

 

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

  

 

Unfeigned Regards,

 

  

 

Ankit Mahajan

 

 
Sr. Technical Engineer

 

 
Contact #:- +91 70-6595-6595

 

 

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message
 is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 
 
On Sun, 18 Oct at 10:49 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 @saad i. binshuwayyi 

 

 

 
 As advised by Fareye please do the below: 

 

 

 
 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

   

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

Thanks,

 

 
 
Shailesh Bisht, 

 

 
 
Technical Engineer

 

 

 

   

 

 
Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

 From: saad i. binshuwayyi <[email-masked]>
 
Sent: Sunday, October 18, 2020 2:01 PM 
To: Belal A. Bakheet <[email-masked]>; Jessie Caparas <[email-masked]>; FarEye Support <[email-masked]>;
 abdulaziz s. al-hadi <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked] 
Subject: RE: RE: Refund / Returned order / 6223282088 

 

 

 
 
External email sender, please take precaution.

 

 
 
Hi all

 

 

 

 
Returned to the source

 

 

 

 
Regards,

 

Saad

 

 

 

 

From:
Belal A. Bakheet
 <[email-masked]>
 
Sent:
Sunday, October 18, 2020 9:25 AM 
To:
Jessie Caparas‏
 <[email-masked]>;
FarEye Support‏
 <[email-masked]>;
abdulaziz s. al-hadi‏
 <[email-masked]>;
saad i. binshuwayyi‏
 <[email-masked]> 
Cc:
Vishwajeet Singh‏
 <[email-masked]>;
Escalations Dxbteam‏
 <[email-masked]>;
seeta.seeta‏
 <[email-masked]>;
[email-masked];
[email-masked]; 
[email-masked]; [email-masked] 
Subject:
RE: RE: Refund / Returned order / 6223282088

 

 

 

 

 
@saad

 

 

 

 

Kind Regards,

 

 

 

 

 
 بلال علي بخيت 

 

 

مدير مبيعات تنفيذي للشركات

 

 
 
مبيعات الشركات

 

 

 

 
Belal A. Bakhit

 

 
Director of Corporate Sales Manager

 

 

Corporate Sales

 

   

 

M. +966 59 944 0011 | T. +966
 11 289 7760  

 

 

E. [email-masked]
| P. www.sp.com.sa

 

 

 

 

 @saudipost | 92 000 57 00 

 

 

 Save
 a tree. Don’t hit print 

 

 

 

 

 

 

From: Jessie Caparas <[email-masked]>
 
Sent: Sunday, October 18, 2020 8:18 AM 
To: FarEye Support <[email-masked]>; Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked] 
Subject: RE: RE: Refund / Returned order / 6223282088 
Importance: High

 

 

 

 
 Please do the needful as advised by Fareye team. 

 

 

 
 Tracking ID CRDSAL0065591220 

 

 

 
 @Belal A. Bakheet
@abdulaziz s. al-hadi

 

   

 

 
Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: FarEye Support <[email-masked]>
 
Sent: Saturday, October 17, 2020 8:05 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked] 
Subject: Re: RE: Refund / Returned order / 6223282088

 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Jessie, 

 

 

 

 

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

   

 

 

 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 

 
Thanks,

 

 

 

 
Shailesh Bisht, 

 

 

 

Technical Engineer

 

 

 

 

 

 

FarEye-
 Enabling Digital Logistics

 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution
 or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 
165852:211857

 

 

 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com 

 

   

 

 

 
Disclaimer: 
This email has been sent from Saudi Post Organization. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. 
If you are not an intended recipient, please notify the sender and delete this email from your system.

 

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

 

165852:211857

 

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com