Subject: Re: RE: Order Status / 6229985573
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 02:37:53 +0000

Dear Imran,        We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 166926 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Sanjeev Pandey,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 22 Oct at 11:35 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Imran,  

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Sanjeev Pandey,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 
 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Wed, 21 Oct at 12:27 PM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi 
@[email-masked]
@abdulaziz s. al-hadi
@haytham m. aldokhail
@Ahmed M. Shuwaykan, 

 

 Please mark the below AWB to "RETURNS TO ORIGINAL POSTAL OFFICE" in order to process customer’s refund. 

 

 AWB # CRDSAL0076938820 

 

 
 
Regards, 

 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Tuesday, October 20, 2020 7:50 PM 
To: Mohd Imran <[email-masked]> 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>;
 Malik Ismail <[email-masked]> 
Subject: Re: RE: Order Status / 6229985573 

 

 
External email sender, please take precaution.

 

 

 Dear Imran, 

 

   

 
 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer 

 

 

 

 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Tue, 20 Oct at 8:09 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Imran, 

 

   

 
 
 Greetings from FarEye! 

 

   

 
 We would like to inform you that we have received your request to mark the shared order and AWB as RTO and we are working on the same. We will get back to you as soon
 as we have an update or need any details to proceed further. 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/74aaee53f189bb2f957c48fd06f86c9c6007575a2c6e5ac8897abc1dbb4b63fa or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Ashish Sharma, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
166926:211857

 

 

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