Subject: Re: Missing Shipment / Refund approval // Order ID: 6227080866
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 22 Oct 2020 14:18:33 -0700 (MST)

Hi Team, 

Any updates? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 17 October, 2020 22:54:20 
Subject: Re: Missing Shipment / Refund approval // Order ID: 6227080866 

Hi Team, 

Any updates? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 10 October, 2020 22:30:33 
Subject: Missing Shipment / Refund approval // Order ID: 6227080866 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Sep 24, 2020 
Order ID: 6227080866 
Tracking ID: FP09270002436 
Total Price : 174 

Issue Description: Customer placed order for 3 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped from our side. 

The missing item is 159241653 - - Juniors Matrix Rocking Walker SAR174 (quantity 1) 

Case history : The customer reached out to us on Sep 29 , 2020. we have escalated to the WH on 02 Oct, 2020 and no action has been taken on this issue. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb