Subject: Re: Refund Not Processed
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 10:46:35 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Thursday, 22 October, 2020 15:59:02 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 30/09/2020 

Order ID: 2000219906 
Return Tracking ID: 43819290303 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 2 items under 2 different RMA, item ID (158984084) under RMA: 40047090 from order 2000190670 and 1 item under RMA 1000057237, and as per customer she/he handed over both the items to the courier team under 1000057237 

but according to the hybris the refund has not been processed for items, So we request you to check under RMA 1000057237 how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque