Subject: Re: Late Shipping / 9606674532
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Thu, 22 Oct 2020 10:44:07 -0700 (MST)

Hi Team, 

Kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 22 October, 2020 16:29:27 
Subject: Late Shipping / 9606674532 

Hi Team, 

The customer has placed his order on Oct 6, 2020 but still the order has not shipped, so we have escalated to the warehouse but did not received any response from their side. 
Customer is chasing us on chat again and again for his order, he also mentioned if order is not gonna delivered so initiate his refund. 

So we request you please do the needful and help us to resolve this case. 

Order Date: Oct 6, 2020 
Order ID: 9606674532 
Tracking ID: N/A 

Ticket number - 1599956 

We are looking forward to your reply. 

Regards 
Rehan