Subject: Re: Two order placed with single payment: Case id - 1608785 Order Number: 8207197097, Order Number: 8207199028
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 22 Oct 2020 10:39:09 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 22 October, 2020 17:31:39 
Subject: Two order placed with single payment: Case id - 1608785 Order Number: 8207197097, Order Number: 8207199028 

Hi Team, 
​ 
Problem statement: The customer has placed the below order only once and paid for the same one time only however there are two orders created on Hybris for the same. 

Please note that payment has been captured for only one order i.e 8207199028 and it is ready for collection at this moment payment for the order id - 8207197097 has not been capture and this order has already been collected by the customer. 

Case id - 1608785 

Order Number: 8207197097 
Order Created: 10/9/2020 
Order Delivery Mode: Store pickup 
​Order collection date: 10/14/2020 
Store: Babyshop21123 
Order value: KWD 3.55 
Payment status: No payment history 

Order Number: 8207199028 
Order Created: 10/9/2020 
Order Delivery Mode: Store pickup 
Store: Babyshop21123 
Order status: Submitted to warehouse 
Consignment status: Ready for pickup 
Payment status: Amount capture 

Assistance: Please update the order status as collected for the order id - 8207199028 as well since the customer has already received one order. 

Thank you for your help. 

Regards, 
Manish