Subject: Re: On validation but amount deducted / 8399338594
From: Seeta Seeta <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Thu, 22 Oct 2020 06:28:34 -0700 (MST)

Hi Mustafa, 

Kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, October 22, 2020 6:14:42 PM 
Subject: On validation but amount deducted / 8399338594 

Hi Team, 

The order has not been placed successfully because it was on validation and amount was not authorized and not captured but as per the the customer amount has been deducted. 
The customer is asking for his refund and hybris ticket created on Sep 29, 2020 but still the amount has not refunded. 

So we request you please do the needful as soon as possible. 

Order number - 8399338594 
Hybris Ticket number - 03624071 
Amount - KWD132.95 

Email ID: [email-masked] 

Ticket number - 1568157 

We are looking forward to your reply. 

Regards 
Rehan