Subject: Re: Callback Request // 9605937547 // 1573721
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Thu, 22 Oct 2020 06:10:23 -0700 (MST)

Hi Team, 

Requesting you to kindly arrange the callback for the below order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Thursday, October 22, 2020 10:56:23 AM 
Subject: Callback Request // 9605937547 // 1573721 

Hi Team, 

Problem Statement: Callback request 

Order Date : Oct 2, 2020 

Order ID: 9605937547 
Tracking ID: FP1003000348 
Assistance Required: Need to arrange a callback 

Issue Description: Customer placed order for 7 items on Oct 2, 2020. Customer paid AED 39 for the item: Textured Polo T-shirt with Short Sleeves and Zip Closure, however the price mentioned on the tag is AED 25. 

We did offered the customer a voucher of AED 14(price difference) however customer refused the voucher and also refused to return the item. 

Customer is now requesting a callback from our end. 

Indian number +919562225156 (available now) 
UAE number 0558703637 (available from 30 Oct, 2020) 

Kindly look into this and arrange a callback. 

Regards, 
Nitesh